At Green Herbal Care, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
Products may be eligible for return within 14 days of delivery. To qualify for a return, items must be unused, unopened, and in their original packaging.
For safety and quality reasons, certain items may not be eligible for return once opened.
Return Process
To request a return, please contact our customer support team through our website contact page and include your order number along with the reason for the return request.
If your return request is approved, we will provide instructions on how to send the product back.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to the original payment method used at checkout.
Processing times may vary depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or there was an error with the order.
We recommend using a trackable shipping service when returning products to ensure safe delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact our support team within 48 hours of delivery so we can assist you.
Contact
If you have questions about returns or refunds, please contact us through our website contact page and our support team will be happy to assist.